By using this website or ordering from us by DM, you agree to the terms below.
1. What Chow বাক্স is
Chow বাক্স is a small shop for Chinese halal snacks, based in Bangladesh. This website is a price catalogue. There is no checkout and no payment is taken here. Every order is agreed in a direct conversation with us on Instagram (@chowbaksho_bd) or Facebook Messenger.
2. Orders and payment
The price and the delivery charge are shown on this website. In DM we check the item is available and give you our bKash number. You then pay a 50% deposit of the product price by bKash Send Money to that number (it ends in 9990), and your order is confirmed only once the deposit shows up in our bKash account with a transaction ID. The other 50% of the product price and the delivery charge are paid in cash on delivery to the courier. A screenshot alone is not proof of payment. We will never ask for your PIN, OTP or card details.
3. Prices and availability
Prices are shown in Bangladeshi Taka (BDT) and can change as our suppliers' prices change. Sometimes a snack turns out to be unavailable. If that happens we tell you before you pay, and if you have already paid we refund you in full.
4. Halal and ingredients
We sell Chinese snacks that are halal. Packs from abroad often carry labels in Chinese, so if you need to know about an ingredient, an allergen or a pack's halal details, ask us in DM before you order and we will tell you what we know.
5. Delivery
Snacks are imported on demand and delivered across Bangladesh by Pathao or Carrybee. Please read the shipping policy.
6. Returns and refunds
Tell us about any damaged, wrong or expired snack within 48 hours of receiving your parcel. Details are in the return policy.
7. Your rights
Nothing here takes away the rights you have under Bangladesh consumer law.
8. Governing law
These terms follow the laws of Bangladesh, and the courts of Dhaka can settle any dispute.
9. Fair dealing and fraud
We only deal through our official accounts, and we may refuse or cancel an order we believe is fraudulent, that we can't verify, or that was listed with a mistake (verified payments are refunded). We may refuse claims and future orders from anyone who makes false claims, uses someone else's details, or is abusive, and we may report fraud to the proper authorities. The details are in Payments & safe ordering.
10. Questions or complaints
DM us on Instagram or Messenger. We reply within one working day and we will always try to put things right.