Snacks are food, so our rules are a little different from a beauty shop's. We still treat every order as a personal conversation and we'll always try to make it right.
What we replace or refund
If your snacks arrive damaged, wrong or expired, tell us within 48 hours of receiving the parcel and send the evidence described below. We will replace the snack, or refund what you paid for it.
What we need from you
Send within 48 hours: a continuous unboxing video filmed from the moment you open the sealed parcel (courier label visible), clear photos of the pack and its expiry date, and your order details. Claims without them, or sent later, may not be approved. More in Payments & safe ordering.
What we can't take back
For food safety, we can't accept returns because you changed your mind, didn't like the taste, or opened the pack. Please ask us in DM about flavours, ingredients and allergens before you order.
Deposits and cancellations
Your 50% deposit can be refunded until your order is in transit from the supplier. Once it is in transit, the deposit can't be refunded, including if you refuse the parcel or can't be reached at delivery. If we are unable to get your order for any reason, we refund your deposit in full.
How claims are checked
If we ask for a pack to come back, send it by a trackable courier. We refund after we have checked it matches what we sent. A different or tampered pack can't be refunded.
How to start a claim
DM us on Instagram or Messenger with your order and your photos. We reply within one working day. Please don't send anything back until we confirm.
How refunds are paid
Refunds are sent by bKash to the number that paid your deposit, including any part you paid in cash on delivery, and never to a third party unless we agree otherwise in DM. Allow 3 to 5 working days for the money to show up.