Frequently asked questions

Chow বাক্স (Chow Baksho) is a small shop for Chinese halal snacks in Bangladesh. The website is a price catalogue. There is no cart and no checkout: you browse, then send us a DM on Instagram or Facebook Messenger to order.

Yes, Chow বাক্স sells Chinese snacks that are halal. Packs from abroad often carry labels in Chinese, so if you want to know about a pack's halal details, ingredients or allergens, ask us in DM before you order and we will tell you what we know.

Open a snack and tap "Inquire on Messenger" or "Inquire on Instagram". Messenger opens with a message ready to send; Instagram cannot pre-fill messages, so we copy the message for you to paste. We check the snack is in stock and send you the bKash number. The price and delivery charge are already on the website. Once your 50% deposit reaches our bKash account, your order is confirmed. You pay the rest in cash on delivery.

You pay a 50% deposit of the product price by bKash Send Money to the number we give you inside our official DM (it ends in 9990). It is a personal bKash account, so please use Send Money, not Cash Out or Payment. You then pay the other 50% of the product price plus the delivery charge in cash when the courier delivers your parcel. We never take payments on the website and we never ask for your PIN, OTP or card details.

We deliver all over Bangladesh by courier, using Pathao or Carrybee. Snacks are imported on demand, so expect about 30–40 days after we confirm your deposit, then a few days by courier. Delivery is BDT 80 inside Dhaka and BDT 130 outside Dhaka. You pay it in cash on delivery, along with the other half of the product price.

Our only accounts are Instagram @chowbaksho_bd and Messenger m.me/chowbaksho.bd, linked from this website. Our bKash number ends in 9990 and we give you the full number only inside a DM on those accounts. We never ask for your bKash PIN, OTP or card details. If anyone else asks for money, it is not us.

We cannot see or recover money sent to another number, so contact bKash straight away. Only pay the number we give you inside our official DM, which ends in 9990.

Within 48 hours, send a continuous unboxing video filmed from the moment you open the sealed parcel (courier label visible), clear photos of the pack and its expiry date, and your order details. Claims without these, or sent later, may not be approved.

Not because you changed your mind or did not like the taste, because it is food. But if a snack arrives damaged, wrong or expired, send us a photo of the pack and its expiry date within 48 hours and we will replace it or refund you. Refunds are sent by bKash to the number that paid your deposit within 3 to 5 working days.

Before your order is in transit from the supplier you can cancel and we refund your deposit. Once it is in transit, the deposit cannot be refunded, including if you refuse the parcel or cannot be reached at delivery.

Send us a DM before you order and we will share what we know about the pack. We cannot promise any snack is free of an allergen, so please ask first if you have an allergy.

The quickest way is a DM on Instagram at @chowbaksho_bd or on Facebook Messenger at m.me/chowbaksho.bd. We try to reply within one working day.

The website has no accounts and no tracking cookies. We only keep what you send us in DM (name, phone, address and order details) to deliver your order, share it only with the courier, and delete it after 12 months. You can ask to see, fix or delete it at any time.

No. Kawaiii Kart is our separate beauty shop at kawaiiikart.bd. Each shop has its own catalogue, Instagram and Messenger.