Every order is a personal DM conversation, so returns work the same way: talk to us and we will sort it out fairly.
What can be returned
Sealed, unopened items in their original packaging can be returned within 7 days of delivery for a refund of the product price. Delivery charges are not refunded.
Damaged or wrong items
If your parcel arrives damaged, opened or with the wrong piece, tell us within 48 hours of receiving it and send the evidence described below. We will replace the piece at no extra cost, or refund the full amount including delivery.
What we need from you
For damaged, wrong or missing items, send within 48 hours: a continuous unboxing video filmed from the moment you open the sealed parcel (courier label visible), clear photos of the item and packaging, and your order details. Claims without them, or sent later, may not be approved. More in Payments & safe ordering.
What can't be returned
For hygiene reasons, opened cosmetics (lipstick, lip mud, lip oil, blush, eyeshadow palettes and similar) can't be returned once the seal is broken. If the seal is intact, the piece can come back.
Deposits and cancellations
Your 50% deposit can be refunded until your order is in transit from the supplier. Once it is in transit, the deposit can't be refunded, including if you refuse the parcel or can't be reached at delivery. If we are unable to get your order for any reason, we refund your deposit in full.
How returns are checked
Approved returns go back by a trackable courier, and unless the item was damaged or wrong, you pay for the return delivery. We refund after the item reaches us and matches what we sent: the same item, sealed or unused where required. A different, used or incomplete item can't be refunded and will be sent back at your cost.
How to start a return
DM us on Instagram or Messenger with your order and a short note. We reply within one working day. Please don't send anything back until we confirm in writing.
How refunds are paid
Refunds are sent by bKash to the number that paid your deposit, including any part you paid in cash on delivery, and never to a third party unless we agree otherwise in DM. Allow 3 to 5 working days for the money to show up.