Frequently asked questions

Kawaiii Kart is a small beauty shop in Bangladesh. The website is a price catalogue of cute makeup, skincare, haircare and tools. There is no shopping cart and no checkout: you browse, then send us a DM on Instagram or Facebook Messenger to order.

Open a product and tap "Inquire on Messenger" or "Inquire on Instagram". Messenger opens with a message ready to send; Instagram cannot pre-fill messages, so we copy the message for you to paste. We check the piece is in stock and send you the bKash number. The price and delivery charge are already on the website. Once your 50% deposit reaches our bKash account, your order is confirmed and we import it. You pay the rest in cash on delivery.

We deliver all over Bangladesh by courier, using Pathao or Carrybee. Every piece is imported on demand from China, so expect about 30–40 days after we confirm your deposit, then a few days by courier. Delivery is BDT 80 inside Dhaka and BDT 130 outside Dhaka. You pay it in cash on delivery, along with the other half of the product price.

You pay a 50% deposit of the product price by bKash Send Money to the number we give you inside our official DM (it ends in 9990). It is a personal bKash account, so please use Send Money, not Cash Out or Payment. You then pay the other 50% of the product price plus the delivery charge in cash when the courier delivers your parcel. We never take payments on the website and we never ask for your PIN, OTP or card details.

Our only accounts are Instagram @kawaiiikart and Messenger m.me/kawaiiikart, linked from this website. Our bKash number ends in 9990 and we give you the full number only inside a DM on those accounts. We never ask for your bKash PIN, OTP or card details. If anyone else asks for money, it is not us.

We cannot see or recover money sent to another number, so contact bKash straight away. Only pay the number we give you inside our official DM, which ends in 9990.

Within 48 hours, send a continuous unboxing video filmed from the moment you open the sealed parcel (courier label visible), clear photos of the item and packaging, and your order details. Claims without these, or sent later, may not be approved.

Sealed, unopened items can be returned within 7 days of delivery for a refund of the product price. If a parcel arrives damaged or with the wrong piece, send us a photo within 48 hours and we will replace it or refund you. For hygiene reasons, opened cosmetics cannot be returned. Refunds are sent by bKash to the number that paid your deposit within 3 to 5 working days.

Before your order is in transit from the supplier you can cancel and we refund your deposit. Once it is in transit, the deposit cannot be refunded, including if you refuse the parcel or cannot be reached at delivery.

No. It is a price catalogue only. There is no cart, no checkout, no payment form and no customer accounts on the website. Everything is arranged in a DM conversation.

Whenever we add something new, retire a sold-out piece or change a price. New arrivals are highlighted on the home page with a "New" badge.

Sometimes. Send us a DM and we will tell you whether a restock is planned.

The quickest way is a DM on Instagram at @kawaiiikart or on Facebook Messenger at m.me/kawaiiikart. We try to reply within one working day.

We do not sell gift cards. For bulk orders such as gifts or events, send us a DM and we will work out the details together.

The website has no accounts and no tracking cookies. We only keep what you send us in DM (name, phone, address and order details) to deliver your order, share it only with the courier, and delete it after 12 months. You can ask to see, fix or delete it at any time.

No. Chow বাক্স is our separate shop for Chinese halal snacks, at kawaiiikart.bd/snacks, with its own Instagram and Messenger.