Most orders go smoothly, and these rules keep it that way. They protect you from scammers pretending to be us, and they protect us from fake payments and false claims.
Only deal with our official accounts
Kawaiii Kart's only accounts are Instagram @kawaiiikart and Messenger m.me/kawaiiikart, the same ones linked on this website.
- Our bKash number ends in 9990. We give you the full number only inside a DM on those accounts. If a number doesn't end in 9990, it isn't ours.
- If someone from another account messages you, sends a payment link, or gives you a different number, it is not us. Don't pay, and please tell us.
- We will never ask for your bKash PIN, OTP, card details or passwords. Anyone who asks is not us.
- If you send money to the wrong number, we can't see it or get it back. Contact bKash straight away.
How payment works
- You pay a 50% deposit of the product price by bKash Send Money to our number (it ends in 9990; we give you the full number in DM). This is a personal bKash account, so please use Send Money, not Cash Out or Payment.
- Send us the transaction ID (TrxID) and the number you paid from.
- Your order starts when the deposit shows up in our own bKash account with the right amount. A screenshot on its own is not proof of payment, because screenshots can be faked.
- You pay the other 50% of the product price plus the delivery charge in cash to the courier when your parcel is delivered. We never ask you to send the balance to us before delivery.
If the deposit is short, we hold the order until the rest of the deposit arrives.
What we may check
We may ask you to confirm your name, phone number and delivery address before we order. If we can't reach you, or the address isn't clear, we pause the order until we can.
What we need for a claim
If something arrives damaged, wrong or missing, message us within 48 hours with:
- A continuous unboxing video, filmed from the moment you open the sealed parcel, with the courier label visible.
- Clear photos of the item and the packaging.
- Your order details.
We look at every claim fairly and aim to reply within one working day. Claims without the video and photos, or sent after 48 hours, may not be approved.
How returns are checked
Approved returns are sent back by a trackable courier, and we check the item when it arrives. Refunds are paid after the item reaches us and matches what we sent: the same item, and sealed or unused where our return policy requires it. If a different, used or incomplete item comes back, we can't refund it and we will send it back to you at your cost.
Refunds are paid only to the same bKash number that made the payment, never to a third party.
Orders we can refuse or cancel
We may decline or cancel an order if:
- we think it is fraudulent, for example the payment can't be verified, someone else's details are being used, or there is a pattern of false claims,
- we can't verify your details,
- the listing had a mistake in the price or description.
If we cancel, any payment we have verified is refunded to the number that paid, except where the payment itself was fraudulent.
Cancelling or refusing a parcel
Before your order is in transit from the supplier, you can cancel and we refund your deposit. Once it is in transit, if you cancel, refuse the parcel or can't be reached at delivery, the deposit is not refunded and any delivery and return charges are yours (see the return policy).
Records
We keep chats, payment records, parcel photos and videos, and courier tracking for 12 months so we can sort out disputes. We may share what is needed with the courier, bKash or the authorities to resolve a fraud or dispute, or if the law requires it.
Treating each other well
Threats, abuse or pressure, including threatening bad reviews or reports to get a refund, don't change how a claim is handled. We treat every claim the same fair way, and we may stop serving someone who is abusive. If we find a claim was false, we can refuse it and future orders, and we can report fraud to the proper authorities.
Your rights
Nothing here takes away the rights you have under Bangladesh consumer law. If we get something wrong, tell us and we'll fix it.